NEW PRODUCTS

Jeep JL Stubby Rock Crawler Front Bumper

JEEP JL STUBBY FRONT BUMPER

Jeep JL Stubby Front Bumper Skidplate

JEEP JL STUBBY FRONT BUMPER SKIDPLATE

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS  

 

SPECIAL ORDERS

Dave’s Customs Unlimited, LLC will require the customer to prepay a 50% deposit on any special ordered item(s). Customer understands special order item lead time to ship is approximately 1-3 weeks. Special order sales are final, and no returns or refunds will be accepted.

 SHIPPING

We try to keep all products in stock; however, sometimes we get caught without the item you may need on the shelf. If an item is out of stock, please allow 1-4 weeks for delivery.

DCU orders ship within 2 to 7 business days from the time an order is received. If there is an issue with inventory and there may be a longer delay, we will contact you.

Shipping method is standard UPS Ground unless a different shipping method is available for the item and chosen at checkout. We do reserve the right to use different carriers to ensure you get your product in an economical time-saving means.

If you have questions in regards to shipping times, please give us a call for updates 602-639-1213. Shipping amount provided online is an estimate and actual costs may vary. In some cases, the online shipping calculator may not accurately estimate shipping.  In some cases, we have found that it will overcharge for an item. When we package your item to be shipped and print your label, if the shipping comes in less than originally charged on the website, we will credit you the difference.

Dave’s Customs Unlimited, LLC does not cover UPS import/brokerage fees.

DO YOU SHIP INTERNATIONALLY?

Yes we do! Dave’s Customs Unlimited, LLC has extensive experience dealing with shipping orders to international customers. Whether we ship to you direct or you need us to ship to a freight forwarder for domestic consolidation, we can service your needs. The best way to start your order is by emailing info@davescustomsunlimited.com today, and one of our experienced sales staff will be happy to assist with placing your order.

Dave’s Customs Unlimited, LLC does not cover UPS import/brokerage fees.

WHERE IS MY ORDER AND HOW CAN I TRACK IT?

When an order ships, we will send a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a delivery notice with tracking information. If you created an account for checkout, you can also check your order status via the website.

CANCELLATIONS

If you have placed a phone or internet order and need to cancel the order for any reason, please contact us by phone immediately at 602-639-1213! You must speak to our sales staff directly to cancel your order. Please do not email or leave us a message. If the order has not already shipped out, we can easily cancel your order and your account will be refunded in the full amount.

If your order has already shipped, you will have to refuse the shipment, or return the product. YOU WILL BE RESPONSIBLE FOR THE FREIGHT CHARGES TO AND FROM THE DESTINATION. All other charges will be credited once we receive the returned product back in new and unused condition.

WHAT IS YOUR RETURN POLICY?

Though the vast majority of our orders result in happy customers, things do occasionally happen. We strive to ensure customer satisfaction, and we will work quickly to resolve the situation. As such, please review our policies regarding returns below.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered, and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -SPECIAL ORDER OR CUSTOM ORDER ITEMS ARE NOT ELIGIBLE FOR RETURNS (NO EXCEPTIONS)
  • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

No returns will be accepted without prior permission from DCU.

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. No merchandise will be issued credit or refund if it has been installed, modified, used in any way or is in unsalable condition.

Refunds are contingent upon inspection of item(s) once we receive it.

RECEIPT & INSPECTION

Customer acknowledges that he has, or will, personally inspect all products purchased from Dave’s Customs Unlimited, LLC (regardless of point of delivery) and finds it suitable for his needs. Customer acknowledges receipt of all items listed on the invoice and that he understands its proper operation and use.

If an item is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

HOW DO I RETURN A PRODUCT?

All returns must be in “like-new” condition with all original packaging and documents. No items that have been installed or modified in any way are accepted. We mean even pulled out of the bag and put in the location. If it is out of the package and you decide to return it, we won't be able to take it back. We don't sell any one used parts, and you wouldn't want to receive a part that had been installed and returned. Include a copy of the original sales receipt, a note stating the reason for return, your name, the best way to contact you, and whether or not you would like an order replacement. Take the package to any shipping service (USPS, FedEx, UPS). Have them print you a label and ENSURE you receive a tracking number for your package. All merchandise must be returned prepaid and insured at the customer's expense for the total value of the product if the seller is not at fault. If the shipper loses your package, we cannot give you your refund and you will need that tracking number to file a claim with them. Once you see your tracking number says delivered, we will process your return according to the note that you left in the box. This process can take a few business days, and you will get an email confirming your refund.

Please contact CUSTOMER SERVICE regarding where to send the item to be returned.

CAN I MAKE EXCHANGES?

If you ordered a product that ended up not working for you, you may exchange it. If you plan on buying another product from us, we will waive the 20% restocking fee. If this is what you wish to do, go ahead and order your new product. Include a note in the package with your return with your new order number. Explain in this note that the product you ordered did not work for you and you made an exchange. Once we receive it, we will verify the order number and waive the restocking fee.

DAMAGE CLAIMS

All orders are carefully packed; however, mishandling by the carrier can result in damage. The carrier has responsibility for the shipment from the time it leaves our warehouse until it is delivered to you. All claims for lost or damaged goods should be reported to the carrier not to Dave's Customs Unlimited, LLC. In such case, all the packaging materials must be retained in order to process a damage claim with the carrier.

WARRANTY

All merchandise is warrantied to be free from defects in materials and workmanship prior to installation. Because all parts we sell are intended for use in heavy-duty or off-road applications, it is not possible to warranty or guarantee the performance of any items.  Modification of your vehicle to enhance performance with parts sold by Dave's Customs Unlimited, LLC may create a dangerous condition which could cause serious bodily injury and the buyer hereby expressly assumes all risk associated with any such modifications.  All parts sold by Dave's Customs Unlimited, LLC are for racing or off-road use only.  Dave's Customs Unlimited, LLC will not accept responsibility for personal injury or property damage arising from the failure of any parts manufactured or sold by Dave's Customs Unlimited, LLC. 

FIT and TOLERANCES

All parts sold by Dave's Customs Unlimited, LLC are the results of countless hours of research, testing, fitting, and refining. There is a large variation in tolerance from vehicle to vehicle. In addition to the factory tolerances, most people install other than factory equipment (aftermarket add-ons). Dave's Customs Unlimited, LLC has done the best job we can to ensure that our parts fit with some of these possibilities.  This is why Dave's Customs Unlimited, LLC installs "several slots" in which to mount our brackets and other products; however, you may find it necessary to grind, elongate, bend, or force the parts you buy to fit on your vehicle. Be sure that you want to install them before you modify them. Please use common sense when installing these parts and let us know how we can improve them.