SHIPPING / RETURNS
SHIPPING AND RETURNS
RETURN POLICY
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered, and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than those 7 days noted in that item's particular description.
All merchandise must be returned prepaid and insured at the customer's expense for total value of product.
DAMAGE CLAIMS: All orders are carefully packed; however, mishandling by the carrier can result in damage. The carrier has the responsibility for the shipment from the time it leaves our warehouse until it is delivered to you. All claims for lost or damaged goods should be reported to the carrier not to Dave's Customs Unlimited, LLC.
If an item is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Please contact customer service for more information on returning an item. Thank you.
SHIPPING: We try to keep all products in stock; however, sometimes we get caught without the item you may need on the shelf. If an item is out of stock, please allow 1-4 weeks for delivery.